Director – Automotive Aftersales Operation 2105 views

The Opportunity

Terranova Strategic HR Partners has been exclusively mandated to identify a high-calibre National Aftersales Director for a leading automotive organisation in the Kingdom of Saudi Arabia.

This is a key leadership appointment responsible for driving aftersales performance, customer retention, operational excellence, and long-term profitability across the service network. The successful candidate will play a critical role in shaping the aftersales strategy, enhancing the customer experience, and delivering sustainable business growth.

Key Responsibilities

Lead and develop the national aftersales function, ensuring the delivery of exceptional customer service and operational excellence.

Drive aftersales revenue, profitability, customer retention, and service performance across the network.

Develop and implement strategic initiatives to improve customer satisfaction, workshop productivity, technician efficiency, and service absorption.

Monitor and optimise key performance indicators including labour sales, parts sales, workshop utilisation, CSI, retention, and warranty performance.

Partner closely with Sales, Marketing, Finance, and OEM stakeholders to identify growth opportunities and strengthen the customer journey.

Build, mentor, and develop high-performing teams while fostering a culture of accountability and continuous improvement.

Ensure the consistent implementation of best practices, operational standards, and governance across the aftersales operation.

Candidate Profile

The ideal candidate will be an accomplished automotive aftersales leader with a proven track record of managing large-scale dealership or importer operations.

Key requirements include:

Bachelor’s degree in Business Administration, Engineering, Automotive Management, or a related discipline.

Minimum 10 years of progressive leadership experience within automotive aftersales operations.

Demonstrated success in driving aftersales profitability, customer satisfaction, retention, and operational performance.

Experience working within structured, process-driven automotive organisations with a strong focus on operational excellence, governance, and continuous improvement.

Strong commercial and financial acumen with the ability to analyse financial statements, manage budgets, and drive performance through KPIs.

Proven ability to lead sizeable teams and implement operational improvements across multiple locations.

Previous experience within the Saudi Arabian automotive market is required, with a strong understanding of local market dynamics, customer expectations, and dealer operations.

Experience with established mass-market automotive brands would be highly advantageous.

Excellent leadership, stakeholder management, communication, and people development skills.

Fluent English is essential; Arabic language skills would be advantageous.

Application Process

Interested candidates are invited to submit their CV in MS Word format to:

automotive@terranovashrp.com